Frequently Asked Questions
Q. Can I purchase multiple passes for a company or organization?
Yes, you can purchase multiple passes at once.
Q. Is it okay if the purchaser and the conference attendee are different people?
Yes, that is perfectly fine.
Q. Can I change the attendance date after purchasing a 1-DAY pass?
If you wish to change the date, please contact the secretariat. You cannot change the attendance date yourself.
Q. How do I register the conference attendees?
Please register attendee information using the email sent after payment is completed. The company name is required. Please also provide either the department or job title.
You can make changes after registration. If you purchase multiple passes, please register attendee information for each pass.
Q. Can I change or transfer a purchased conference pass to another person?
Yes. From the email you receive after purchase, open the "Conference Admission Pass Information Page" and change the attendee information and email address to those of the transferee. If you change and save the email address, a new conference pass will be sent to the transferee, and the previous pass will no longer be valid.
Each conference admission pass is for one person. It cannot be shared or reused by multiple people. Also, once you have entered by scanning the QR code at the venue, attendee changes or transfers are not possible.
Q. How will I receive my conference admission pass after purchase?
An email will be sent after payment is completed. For bank transfers, the email will be sent after the secretariat confirms receipt of payment. Download the PDF data from "Download Conference Admission Pass (PDF)" in the email, print it in advance, and bring it with you to the venue on the day of the event.
Q. How do I enter on the day of the event?
Please print your "Conference Admission Pass" and bring it with you to the venue. After your QR code is checked at the venue entrance, you will be admitted. Please place your admission pass in the dedicated folder and wear it around your neck inside the venue.
Please note that the "Conference Admission Pass" is different from the "Visitor's Badge" for exhibition entry, which is held concurrently at West Hall 3.
Q. What happens if I forget my conference pass on the day of the event?
If you forget your pass, you will need to go through the reissuance process at the reception desk, which may cause a delay in your admission. To ensure smooth entry, please print it in advance and bring it with you.
Q. If I change my attendee information, how do I receive a new conference admission pass?
After changing and saving your attendee information, please download the PDF again. The conference admission pass with the updated attendee information will be displayed. On the day of the event, please bring the conference admission pass that contains the information of the final attendee.
Q. Can I get a receipt (PDF)?
Yes. If you would like a receipt, please enter the recipient's name, item description, etc., from "Click here for receipt" in the cart.
Q. What payment methods are available?
You can pay by credit card or bank transfer.
Applications for bank transfers are accepted until Wednesday, September 30, 2026, with the final payment deadline on Monday, October 5, 2026.
Applications made on or after Thursday, October 1, will only be accepted via credit card payment.
Please note that for bank transfers, an email with conference pass information will be sent sequentially after payment confirmation.
Q. Can I cancel or get a refund after purchase?
Conference passes cannot be canceled or refunded. If you are unable to attend, please transfer your pass to someone else. When transferring, please change the attendee information and email address to those of the transferee.
Q. What should I do if I don't receive the conference pass email?
The email is sent after payment is completed. For bank transfers, please note that it will be sent after payment confirmation. Please also check your spam folder.
